Monitoring Deployment Tips

Placeholder ImageOM/OMi Monitoring Tips

The tips below will help you with monitoring outcomes, I have used these steps to ensure the deployment and ongoing process of monitoring is successful, I hope these will help you.

These were based on OM (Operations manager deployments)

  1. Define the monitoring strategy and its lifecycle
  2. Establish the operating model, ensure roles and responsibilities has been assigned, ensure two (minimum) administrators have been trained.
  3. Provide OM formal training – the tools are comprehensive and require good education
  4. Employ service management process (incident and problem) to help refine the solution.
  5. Apply strict governance to the solution, adding/ removing nodes, policy life cycle management, threshold tuning, ongoing documentation, patch management and agent updates
  6. Enhance and customise the solution – OM / OMi is not a tool that can be deployed and then left alone, it requires for the first couple of years ongoing tuning and maintenance.
  7. Enforce change controls, explore business as usual vs major changes.
  8. Have a development environment to test patch, agent and SPI updates.
  9. Slowly adopt smart-plug-ins (SPI) – test and refine in development before deploying to production.
  10. Discuss the SPI’s / Management Packs with subject matter experts and monitor what’s important to the business. Tune the thresholds, this is an ongoing process and can take months to years sometimes.
  11. Build in as many standards as possible, example severity levels etc. This will help with threshold baselines.
  12. Policy lifecycle – develop, test, deploy and refine the SPI policies and then when they expire remove.
  13. Keep track of all manage nodes, (use excel/RTSM). If nodes are de-commissioned then remove from OM/OMi.

 

After following these key steps, you will have a mature monitoring solution.

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